11 offices in the Interior are affected.
Public now restricted in access to one half of the normal hours.
No staff affected.
Please be advised effective September 8, 2014, our local ministry office in Oliver will be open to the public from 1:00pm to 4:00pm Monday to Friday (except statutory holidays).
In addition the office will be open from 9 am to 12 noon on the Wednesday and Thursday of cheque issue week. This change will make it possible for our on-site ministry workers to continue to maximize in-person access in Oliver in the afternoons while allowing our staff to support and deliver income assistance services to our provincial clientele during the mornings.
The ministry’s overarching goal is to streamline processes and better serve British Columbians and the ministry will closely monitor the effectiveness of these service-delivery changes and will make appropriate adjustments.
Our ministry is moving towards more technology-enabled and virtually delivered services in order to provide citizens and clients with more choices and flexibility on how, when and where to access our services.
Our Contact Centres’ hours of operation are from 9:00am to 4:00pm, Monday through Friday (except statutory holidays) and we encourage clients to utilize this service.
Please have your clients call 1-866-866-0800 to receive assistance from a service agent. For client’s convenience, we have a call back feature that allows clients to leave their contact number, and they will be called back in the same order that their call was received.
In addition to our existing service options, also effective September 8, 2014, clients may register online to use our ministry’s My Self Serve.
My Self Serve is an online service option with features that include:
ability for clients to submit their monthly reports (stub) online
allows clients to view their cheque amounts and status of their cheques, and
allows clients to receive messages from the ministry.